Business
NDIS and Health Services
Location
Sydney, Australia
Industry
Healthcare
Company size
25
Users
Internal Staff
Services we provided
- Consulting
- UI/UX Design
- Prototype Development
The Challenge
Vitality Club had been using a well known off the shelf CRM solution for their business. Over time they started to find that the high ongoing costs, lack of flexibility and freedom in terms of customisation as well as inflexible reporting options was proving to be problematic. This resulted in them approaching Lokava to design a CRM proof of concept that could be developed as the company grew.
The Solution
Lokava spent the initial months in regular meetings with Vitality Club, looking to get a deeper understanding of their existing processes as well as an understanding about their existing software systems and how they were being used. Once the rigorous requirements gathering and discussion phase was completed, the Lokava team moved onto translating these requirements into a design prototype.
The Results
The prototype design process that followed was completed over roughly a 7 month period, with designs being iterated based on feedback as well as further meetings between Lokava and Vitality Club to refine and hone the proposed functionality of the concept. The finalised prototype was delivered and provided the business an end-to-end look at how a new system could help improve their service delivery to clients.
Our Recent Projects
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Lokava had the privilege of working on an exciting health tech product. PeriCoach is the premier product of Analytica Medical, an ASX listed company, that helps women suffering from urinary incontinence - a problem that affects 1 in 3 women worldwide. PeriCoach comprises of a physical hardware device, a web portal and a smartphone app. The Bluetooth enabled hardware device allows women to track their pelvic muscle exercises in real-time via the smartphone app. This data can also be used later by physicians via the web portal to monitor their patient's progress.
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